Chapter 11

Troubleshooting and FAQ

Find your problem in the left column, then follow what to do.

Common problems

Problem	Why it happens	What to do
The login code didn't arrive	Email delay, or it went to spam	Check Spam and Promotions, wait a minute, then ask for a new code.
"Weekly limit reached"	You've used this week's Free sessions	Wait until Monday 12:00 AM IST, or upgrade to Premium. Unfinished lessons can still be resumed.
Solver read my photo wrong	Blurry, tilted or dark photo	Edit the text Classy read before sending, or retake the photo flat and in good light.
My chapter isn't in the list	Wrong board or class on your account	Email contact@classmateai.in with the correct board and class; they can't be changed in the app.
My Report or SWOT looks empty	New account; topics appear as you study	Do a few lessons or a test. Bands appear once you've answered enough on a topic.
My streak went back to 0	Two days in one week with no study	One session a day keeps your streak going; one missed day a week is forgiven.
My parent can't see Progress	Progress, Talk and Updates need Premium	These open when the student's account is on Premium.
My parent didn't get the invite	It went to spam, or setup isn't finished	Home → Your plan → Parent → Resend, or Change if the address is wrong.
The app is stuck or slow	Weak connection or an old page	Refresh the page and check your internet. Still stuck? Email us.

The login code didn't arrive
Why it happens
Email delay, or it went to spam
What to do
Check Spam and Promotions, wait a minute, then ask for a new code.
"Weekly limit reached"
Why it happens
You've used this week's Free sessions
What to do
Wait until Monday 12:00 AM IST, or upgrade to Premium. Unfinished lessons can still be resumed.
Solver read my photo wrong
Why it happens
Blurry, tilted or dark photo
What to do
Edit the text Classy read before sending, or retake the photo flat and in good light.
My chapter isn't in the list
Why it happens
Wrong board or class on your account
What to do
Email contact@classmateai.in with the correct board and class; they can't be changed in the app.
My Report or SWOT looks empty
Why it happens
New account; topics appear as you study
What to do
Do a few lessons or a test. Bands appear once you've answered enough on a topic.
My streak went back to 0
Why it happens
Two days in one week with no study
What to do
One session a day keeps your streak going; one missed day a week is forgiven.
My parent can't see Progress
Why it happens
Progress, Talk and Updates need Premium
What to do
These open when the student's account is on Premium.
My parent didn't get the invite
Why it happens
It went to spam, or setup isn't finished
What to do
Home → Your plan → Parent → Resend, or Change if the address is wrong.
The app is stuck or slow
Why it happens
Weak connection or an old page
What to do
Refresh the page and check your internet. Still stuck? Email us.

Which classes and boards does Classmate AI cover?

Class 8, 9 and 10 on CBSE and ICSE, for Maths and Science.

Does it work on my phone?

Yes. Classmate AI runs in the browser on any phone, tablet or laptop. You can add it to your home screen like an app.

Do I need a password?

No. Students log in with their email and a 6-digit code each time. Parents use a password for Co-pilot.

Is my data safe?

We store only what we need to teach you and report progress. Read our privacy policy, or email contact@classmateai.in with questions.

Still stuck?

Check Troubleshooting & FAQ, or write to us at contact@classmateai.in.

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